A full consultancy service is available and provides help and advice on all aspects of system implementation and use.  This includes identifying best practises, setting goals, measuring and monitoring performance on all aspects including Hardware, Operating Systems, networking, databases, people, work, etc.

Indeed, a key element in the process is ensuring that the client requirement is well defined, totally explicit and understood by all parties.  The requirement will state clearly the reasons why the system is required and will quantify the benefits that the system will provide in terms of efficiency and cost savings.  Once the system is installed it is essential that the project focus remains on the requirement so a well defined project plan with goals and milestones is vital to this process and this should be reviewed frequently to ensure targets are being achieved.

Once the system is operational a feedback process should be instigated based on data accumulated and performance measures installed to ensure the following objectives:

• Continual improvement in service provision and productivity for all operations.
• Establish control on spending and enforce adherence to budgets.
• Consistent support for all operations in meeting targets.
• Improve communication between operations and other business functions.
• Ensure operational compliance to all company and statutory standards and requirements.
• Ensure that each operation stays focused on business objectives.
• Encourage each operation to become proactive and to take a lead in business development.