Portering

The duties of a porter are various and often needing a fast reaction and turnaround with the performance of any given task measured against a predetermined Service Level Agreement (SLA).

Many organisations now employ a number of porters, often to enhance customer care and to help facilitate the general day to day activities of the business. It is important, therefore that this section of the workforce is properly monitored and managed so as to be used in an efficient manner and to good effect.

This is where UltraSys can help; saving time, resource and money. For example, some jobs such as mail distribution, security, waste disposal, etc are proactive and as such can be pre-planned. However, the reactive situation will always intrude often causing disruption to a planned process. UltraSys helps identify available resources as it will always know, where people are, on what job they are employed and consequently their availability. Often, the use of such knowledge can be used to ‘double up’ jobs saving time and resource. The system is continually updated (typically each minute) so the current situation is always apparent. Only porters on shifts are showing along with their current activity, (which includes lunch breaks) and their proximity to a new requirement.

Over time, case studies have shown that the system saves resource through better management and the ability to analyse the information collected. For example, through the use of key performance indicators and performance trends and by calculation of service costs, average job times etc.

Reprographics

Whether it is for a formal meeting or general circulation there is often a need to reproduce several copies of notes or other material. Moreover, such output may not be simply clipped together for convenience but may need to be bound and properly presented to an audience.

Creating such jobs in good time for a deadline, allocating resource to undertake the task and costing the entire process is no mean feat. However, the UltraSys reprographics module can help in all of these areas. Indeed, the system can also be primed to calculate the cost of production, on size, quantity and the quality of output.

The system will provide for pre-planned events as well as rush jobs taking into consideration the resource and materials needed to complete the job.

Cleaning

All organisations need cleaning services in one form or another and such services may be provided by directly employed staff or through the use of a third party. Moreover, cleaning duties may range from a simple service to a more specialised function such as used in hospitals. Whatever the need the UltraSys Cleaning Module will help you plan the requirement, organise the people, record the results and cost the jobs.

Performances measured are achieved against the use of service level agreements and data analysis.

Even a straightforward process such as office cleaning needs to be well thought through. For example, if simply told to clean a room, one cleaner is likely to provide a quite different service from another. Therefore, it is important that a cleaning schedule is created and monitored, and again UltraSys provides this capability. Indeed, the cleaning history for any area is carefully logged so that you know what was done, when it was done and by whom.

The system is also able to handle mobile cleaning teams using hand held technology to collect the data (including signatures). The mobile team can upload and download requirement as necessary through the use of GPRS / 3G. There are also specialist solutions available for cleaning aircraft or trains.

Hospitality

Most organisations offer hospitality to their guests. This may range from tea and biscuits or a simple lunch to a more extensive affair such as attending a sports event with all that this entails. UltraSys can help plan such situations and cost all resources and materials (such as food drink, gifts, reprographics, etc.). Indeed, everything that needs to be in place to facilitate the function or event can be planned, controlled and costed through UltraSys.