The Helpdesk module also includes a call logging system.  All calls are registered and related to any resultant jobs in an easy to use environment.  Full visibility is available both on call history and job progression so that the helpdesk operative can immediately update the caller.  The facility can operate equally well with council tenants and production workers with differences in emphasis being handled in the background. 

The solution can be operated in house and is ideal for FM contractors who may require to operate any number of contracts for any number of clients over numerous facilities against a single database. 

Wherever a call comes from the helpdesk operative can  locate the source, pinpoint the problem and initiate a solution within seconds.  All    associated information such as billing rules, costs and charges are associated but kept in the background so as to keep the function as simple and straightforward as possible.